RailwayAge.com reported that data released from a recent CSX customer survey shows that more than eighty percent of customer participants have experienced problems with CEO Hunter Harrison’s ‘Precision Railroading’ plan. Many CSX customers have already left and many more are considering leaving.
Harrison’s derailed attempt to shift the blame for plummeting customer approval and retention on CSX workers has been rejected by both SMART TD and CSX customers who understand that profits-first models serve no one but the executive board.
The following customer comment is one of several that are included in the article:
“There’s more to running a railroad than cutting costs to make your bottom line look better. While I haven’t transitioned any of my business yet, that doesn’t mean that I can’t or won’t.”
Click here to read the article.
Related News
- Resolve to Keep Your Timebook Current in 2026
- Victory in Chicago as SMART-TD Helps Establish New $1.5 Billion Transit Agency
- New Jersey Train Length, Crew Size Law Awaits Governor’s Signature
- CSX Conductor, Single Mother Devastated in Head-on Collision
- GP Coleman’s 2025 holiday message to members
- SOFA Safety Alert
- AJFL Scholarship Application Opens Soon
- SMART-TD Applauds FRA and DOT for Strengthening Cross-Border Rail Safety Protections
- Michigan sheet metal worker details impact of canceled project
- Regional Training Seminars coming to St. Paul, Baltimore in 2026