Membership Assistance Program

The SMART Members Assistance program (MAP) is an education, awareness and membership action program for those dealing with problems associated with mental health issues. Focusing on substance use disorder and suicide prevention, SMART MAP educates union members on those primary issues, as well as employee assistance programs, ethics, confidentiality and self-care practices. 

SMART MAP mentors are compassionate, empathetic and well-respected union members who continue to support their peers when they return to work. 

If you or anyone you know needs assistance, know that SMART members can receive free and confidential assistance through our helpline at (877) 884-6227. 

If you are interested in learning more about SMART MAP, please contact Chris Carlough at

Become a SMART Member

Take the next step on your journey towards a rewarding career. Learn how you can become a SMART member.

Member Voices

Hear about the union directly from SMART members themselves.

Member Stories: Meet Carol Jones

Longtime Amtrak conductor Carol Jones — who is also a local chairperson with SMART TD Local 1361 out of New Haven, Conn. — shares her story of coming up in the transportation industry and working as a pioneering woman in the passenger rail sector.