NJ Transit train conductors with a history of being less than courteous to riders will soon receive retraining.
Starting early next year, some front-line rail workers will have to take a crash course to bolster their people skills.
“It’s a program that is going to help employees understand their roles as it relates to providing exceptional customer service,” said Nancy Snyder, spokeswoman for NJ Transit, which contracts with Metro-North Railroad to provide rail service in Rockland and Orange counties.
Read more from The Journal News.
Related News
- Semi Crushes Member in Decatur, Ill.
- Long-time Union Ally Mikie Sherrill Runs for New Jersey Governor
- SMART-TD to FAA: Keep Drones Out of Our Rail Yards
- Have a Tip? Share Your News with SMART-TD!
- The Truth From Within: General Chairpersons From CSX Statement on Departure of CEO Joe Hinrichs
- Overtime Relief for Railroaders Introduced in Congress
- Obituary: York Dudley Poole III
- Shifting Views on Pattern Agreement
- Get the Facts on the Union Pacific Arbitration Award from SBA 1208!
- Natick Station Reopens in Massachusetts