
In addition to the route changes, riders will see further improvements in customer serving tools available to them. The award winning “Little Blue Book” system-wide schedule for BBB routes that includes a large foldout System Map is now available on board, at the Transit Store and strategic locations such as local libraries and senior centers. To ensure they get the new version, customers can look for the red band showing the new effective date of August 23, 2015.
In an effort to expand customer communication tools and technology improvements, BBB has recently launched a new website feature with a Google Maps insert on each of its route pages. The new maps show the full complement of bus stops on each route, which is especially useful with the many changes taking place over the next year. BBB launched the NextBus Real Time Mobile Application in July so that customers have access to real time data. Lastly, BBB provides regional seamless fare payment as customers can now pay with TAP cards.
Transit Director, Ed King says, “BBB is in an incredible time of opportunity for our community and our customers, a time of change as our team works to transform all of our routes over the next year.” King adds, “These changes were vetted over an 18-month period with stakeholders, the community and customers. Sometimes change is challenging, especially for customers who will be asked to change their travel patterns. Our goal is to maintain service locally and provide regional access to and from Santa Monica using public transit and trains that are convenient and reliable for even more customers. More people on buses and trains translates to fewer cars on the road, a tremendous benefit to everyone in the region with improved quality of life.”
Big Blue Bus fares are $1 per ride on all routes with a $1 surcharge on the Rapid 10 Express to Downtown Los Angeles. Day-passes are available for $4 that allow unlimited rides in a calendar day and regular priced monthly passes are $60. All passes are available on TAP cards and can be purchased online at taptogo.net.
About the Big Blue Bus
Big Blue Bus operates a fleet of nearly 200 vehicles transporting more than 61,000 passengers daily across a 51-square mile service area. Nationally recognized for its long-standing commitment to a cleaner environment, the entire fleet operates on alternative fuels, including liquefied and compressed natural gas (LNG/CNG), which helps to cut emissions by over 80 percent. Serving Santa Monica and the Los Angeles area since 1928, Big Blue Bus has won numerous awards for its customer service, safety and efficiency.