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United Behavioral Health/Optum offer a free emotional support help line. The help line is available 24/7 and open to the public for as long as necessary, providing access to specially trained mental health specialists to help people manage stress and anxiety so they can continue to address everyday needs.
Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.
Call the United Behavioral Health/Optum help line: 1-866-342-6892
Online resources and information are also available by registering with Optum: Coronavirus info: you’ll find information for preparing and recovering from crisis, as well as links to the CDC, Red Cross, and other national organizations. Coping Center: Type the keyword “coping” into the search bar, select Coping. Here you’ll find articles, guides, self-help tools and videos on coping with stress.

(The following information was released Sept. 30, 2009, by UnitedHealthcare.)

“We are concerned about the health and welfare of our members affected by the recent floods in Georgia and we have taken immediate action to offer:

  1. Assistance for members in locating an in-network care provider;
  2. Free help line for individuals in need of counseling.

Effective through Oct. 6, these measures apply to members residing in the following Georgia counties: Carroll, Catoosa, Chattooga, Cherokee, Clayton, Cobb, Crawford, DeKalb, Douglas, Forsyth, Fulton, Gwinnett, Newton, Paulding, Rockdale, Stephens, Walker.

Special assistance or accommodations

Members who have been displaced or whose network facility is not accessible and require assistance or special accommodations due to the flooding, should call the number on the back of their medical ID cards.

If members have been displaced from their place of residence, customer care professionals will help them locate an in-network provider. In an emergency, members should seek treatment at the nearest medical facility.

OptumHealth providing a 24-hour help line

A free help line is available to members trying to cope with the emotional consequences of the floods. Staffed by experienced masters-level behavioral health specialists, the free help line offers callers assistance with a range of personal concerns including stress, anxiety and the grieving process.

Callers may also receive referrals to community resources to assist them with specific concerns such as financial and legal issues.

The toll-free helpline phone number is (866) 342-6892 and is available 24 hours a day, seven days a week for as long as necessary. This service is free of charge.

Resources and information are also available online in English at and in Spanish at

At UnitedHealthcare, we will provide those railroad members affected by the floods in the affected Georgia counties with the best possible services and support, and will do everything we can to help them through this crisis.”