Hurricane Florence has struck North and South Carolina and is causing destruction in the region. SMART TD and Your Track to Health want to remind members affected by Florence that resources are available to help recover from the storm.
The following health and wellness resources are available to those impacted by Hurricane Florence.
Behavioral health
An emotional support hotline is available, free of charge, regardless of behavioral health plan membership. It provides access to specially-trained mental health specialists.
United Behavioral Health/Optum: 1-866-342-6892 (toll free) 24 hours a day, 7 days a week
Prescription drugs
If you don’t have your medication(s) with you, prescriptions are available to you at any retail pharmacy. Simply show your Express Scripts ID card, or if your ID card is unavailable, call the number below. For members with home delivery orders in impacted areas, UPS shipments will be held at the member’s local post office for pickup if delivery to the home is not possible.
Accredo and Express Scripts: 1-800-842-0070 (toll free) 24 hours a day, 7 days a week
If you’ve lost, broken or damaged your eyewear, emergency (temporary) replacement glasses can be sent to you, at no cost, with overnight shipping (must call by 2:30 p.m. ET on weekdays for same-day processing). Or, if you prefer to order permanent replacement glasses or contacts, expedited shipping is available.
EyeMed: 1-866-652-0018 (toll free) Mon-Fri 7:30 a.m.-11 p.m. ET; Sat 8 a.m.-11 p.m. ET; Sun 11 a.m.-11 p.m. ET
Medical care and more:
Telemedicine services are available to any resident of an evacuation zone, regardless of health plan membership. Individuals can request a call from a doctor, free of charge, to handle non-emergency medical problems via specific contact information below.
Teladoc: 1-855-756-8708 (toll free) 24 hours a day, 7 days a week, or for more information visit
Free telephone access to registered nurses is available 24 hours a day, 7 days a week regardless of health plan membership.
Railroad HEALTHLINK: 1-866-735-5685 (toll free) 24 hours a day, 7 days a week
Help finding care, behavioral health support, and assistance with finding available shelters and government resources, and other services are available through Aetna’s Resources for Living, regardless of health plan membership to people in Georgia, Maryland, North Carolina, South Carolina, Virginia and Washington, D.C.
Aetna: 1-833-327-2386 (toll free) 24 hours a day, 7 days a week
For those who reside in areas where States of Emergency have been declared, waivers have been put in place for Medical Authorization Requirements, Claims Timely Filing, and Paying Out-of-Network Claims as In-Network.
Highmark/Blue Cross Blue Shield: 1-866-267-3320 (toll free) Mon-Fri 8 a.m.-8 p.m. ET
Free telephone access to registered nurses is available 24 hours a day, 7 days a week regardless of health plan membership. Help finding health care services is available through the toll-free phone number, and in-network rates will be available even if members are not able to see an in-network provider.
UnitedHealthcare: 1-866-735-5685 (toll free) 24 hours a day, 7 days a week
Information is available to monitor and prepare for the storm. Experts are available to help: locate in-network providers in a new area, find facilities that will be able to provide temporary assistance, transfer medical records and prescriptions, get a short supply of medications if prescriptions have been lost, coordinate care between insurance company and medical providers, answer benefit and treatment questions and help with elderly parents.
HealthAdvocate: 1-866-799-2690 (toll free) 24 hours a day, 7 days a week
Members affected by the hurricane who need care or other assistance can access Aetna.
Aetna Dental: 1-877-238-6200 (toll free) Mon-Fri 8 a.m.-6 p.m. ET
For more information, visit Your Track to Health at

Are you as active as you should be?yourtracktohealth

In less than 15 minutes a day, you can do a few simple and effective strengthening exercises that may help you set some health and wellness goals. Below are some simple exercises that can be done just about anywhere, according to is your online gateway to information, tools and resources about your railroad health and welfare benefits.

Check with your doctor before starting any exercise program or increasing your activity level. This is especially important if you have any health conditions (i.e. arthritis, diabetes, heart disease, pregnancy, neck, back or knee problems, etc.). He or she can tell you what types and amounts of activities are safe and suitable for you.

If you experience any symptoms of weakness, unsteadiness, light-headedness or dizziness, chest pain or pressure, nausea, or shortness of breath while exercising, stop immediately and contact your doctor. If it is an emergency, call 911. Mild soreness after exercise may be experienced after beginning a new exercise. Contact your physician if the soreness does not improve after two to three days.

Connect with a personal health coach to help you get and stay on track with your health.

Don’t forget that as part of your railroad benefits, you have access to a personal health coach who can work with you to develop an exercise plan to help improve your overall health. To connect with a health coach, contact your medical benefit administrator:

• Aetna members: Railroad Employees National Plan: (800) 842-4044; NRC/UTU Plan: (888-332-8742).

• Highmark Blue Cross BlueShield members: (866) 267-3320.

• UnitedHealthcare members: (866) 735-5685

For more health and wellness information to help you maintain or achieve better health, visit the Live Healthy section of

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